Shipping policy

Free Standard Shipping on U.S. Orders Over $75

*Please allow up to 48 business hours for processing time from time of purchase for updates on orders*

You will receive your order anywhere from 5-9 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn’t include weekends or holidays. Standard shipping is limited to the 48 contiguous United States. Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes, and US Territories will be shipped via UPS Priority Mail. You will receive a shipping notification email from us, and you can track your order HERE.

All of our packages are shipped domestically and internationally through UPS. Once shipped you will be able to track with the email or phone number provided with your order, and the order or tracking number.

Once the item is shipped it is out of our hands unless you opt to purchase package protection with Guide at checkout. Tracking typically takes 24-48 hours to update after you receive the shipping email. If your order has not moved, we ask you to reach out to UPS. If your item is lost in the mail, stolen or damaged, and you purchased Guide Package Protection, we can file a claim on your behalf. If you did not purchase the protection plan and your item is lost, stolen or damaged, you are responsible for calling the mail carrier to track it down, or file a claim through UPS. 

For exchange orders, your items must be shipped back to us before we process your new items to be shipped. All shipping for exchanges is the customer’s expense unless something was incorrect with the order. 

 

Hawaii, Alaska, PO Boxes, APO/FPO & U.S Territories:

We accept orders shipped to PO Boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via UPS Priority Mail service.

DOMESTIC SHIPPING OPTIONS

• FREE REGULAR SHIPPING on all first class orders (5-7 business days)
• EXPRESS 2-DAY SHIPPING (2 business days)
• OVERNIGHT SHIPPING (1 business days) - Please contact our Customer Service to receive an accurate Overnight Shipping Quote.

What time do I have to order by to receive my overnight by next day?
Overnight shipping service is not one of our current offered shipping methods, however, if you contact our Customer Service team, they can support you with upgrading your shipping to overnight at an added cost. Any overnight shipping requests must have their orders placed by 12pm EST in order to ship out the same day and will arrive the following day (Excluding Holidays and Weekends). Please note: at this time Saturday delivery is not available.

 

INTERNATIONAL SHIPPING OPTIONS

INTERNATIONAL STANDARD SHIPPING
INTERNATIONAL DHL EXPRESS SHIPPING *All prices are subject to change upon ordering. You will be contacted if necessary*
*any orders placed Friday after 12pm EST to Sunday will be sent out the following Monday.
*OVERNIGHTS: will be shipped out same day if placed before 12PM EST. If an overnight is to be shipped out on Friday, it will deliver the following Monday. 

Returns & Exchanges

Returns
(each return is handled on a case by case basis in order to ensure the satisfaction of our customer to the best of our ability)
Disco Avenue gladly accepts returns of unworn, unwashed, undamaged, or incorrect merchandise with all original tags on for a refund of STORE CREDIT, gift card, discount, or exchange within 7 days of stated delivery date.

We DO NOT cover RETURN shipping costs.  All shipping is the customer’s expense unless something was incorrect with the order.

CLICK HERE FOR THE RETURN REQUEST FORM

You do not have to have an account to submit a return request, simply use the same email as checkout, and the order number you have received for your purchase.
Please allow 1-3 business day for approval or denial of a return request.
If your request is denied and you have further questions, kindly email hello@discoavenue.com for more details.
You must submit a request before returning. Any item(s) that are returned that do not follow these guidelines will be returned to the sender.

Non-Returnable Items
ALL SALE AND PROMOTIONAL ITEMS ARE FINAL SALE & MAY NOT BE RETURNED FOR EITHER EXCHANGE OR STORE CREDIT. 

"ON-SALE" ITEMS ARE FINAL SALE.

ALL JEWELRY & ACCESSORIES (this includes earrings, necklaces, rings, bracelets, belts, hats, body jewelry, bags, wallets, scarves, bandanas and glasses)
ANY/ALL AMBASSADOR BOX ITEMS
ANY/ALL ITEMS OUTSIDE OF OUR 7 DAY POLICY

Refunds
We offer refunds on returns and exchanges for unworn, unwashed, undamaged, or incorrect merchandise with all original tags on for a refund of STORE CREDIT, gift card, discount, or exchange within 7 days of stated delivery date.
*Must meet the above guidelines to be eligible for a store credit*
Once your return has been approved, you will receive a confirmation email containing a code for store credit equaling the amount of your returned item.
Please allow up to 1-3 business days to receive your refund of store credit back to the original email your order was placed with. 

International Returns
International customers must cover the cost of international return postage, as well as any additional duties or taxes assessed by customs.

Lost/Stolen/Damaged Packages
We offer package protection through Guide that you can purchase at checkout. If your item is lost, stolen, or damaged, we can file a claim on your behalf. For International orders, there is just a 15-day waiting period from the last shipping update for lost packages. 

If you did not purchase package protection -- Once a package is shipped, it is out of our hands if a package is lost. Disco Avenue will not be held responsible. If you feel as though your package has been lost, please submit a claim to UPS.

If item arrives damaged, please send an email containing a photo of the damaged item to hello@discoavenue.com. A photo must be sent prior to returning to ensure a refund of store credit or exchange, or filing a claim.

If an item states "delivered" but you did not receive you will need to contact your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession. If you purchased package protection, we can file a claim on your behalf. If you did not purchase package protection and the package does not turn up with those steps, we must allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within this time frame, we ask that you email hello@discoavenue.com for further steps.
This will be handled case-by-case, thank you for your cooperation.

Damaged After Wearing/Washing
If an item has been worn and/or tried on, and becomes damaged, Disco Avenue will not be held responsible to replace the item.

Return To Sender
If a package is returned to us, we will contact you ASAP. With that being said, hang tight while we investigate the issue, and determine what we can do to help! **this takes time**
If you would like it reshipped or refunded, the package must be returned to us before we do so. You can always repurchase the items and we will refund the ones returned to us once they arrive at our facility. If you have any further questions please direct them to hello@discoavenue.com

Cancel Order
If an order needs to be cancelled, an email must be sent to hello@discoavenue.com ASAP within 12 hours of placing your order. We will do our best to accommodate your needs before shipping.

Response Time
Our office hours are 8am – 8pm EST Mon – Fri (excluding holidays). Please keep this in mind when you are expecting a response.